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Privacy Policy

Last updated: September 2026

HandyPeople Victoria ("we", "us", or "our") operates the sydneyhandyman.ca website and provides senior home safety services in Victoria, BC. This page explains, in plain language, what information we collect from you and how we use it.

Information We Collect

When you contact us or request a visit, we may collect:

  • Contact Information: Your name, phone number, email address, and mailing address
  • Property Information: Your address and details about the work you'd like done
  • Family Contact Information: If an adult child or family member contacts us on your behalf, we may collect their contact details too
  • Communication Records: Notes from phone calls, emails, and messages you send us

How We Use Your Information

We use your information only to:

  • Respond to your request and schedule a visit
  • Provide quotes and complete the work you've asked for
  • Follow up with you about your project
  • Answer your questions

We do not sell your personal information to anyone.

Who We Share Information With

We only share your information when necessary, such as:

  • With Your Family Member: If you've told us an adult child or caregiver is helping coordinate your service
  • Service Providers: Our own background-checked technicians who perform the work
  • Legal Requirements: If required by law

Keeping Your Information Safe

We take reasonable steps to protect your personal information from unauthorized access or disclosure. No method of storing or sending information online is completely risk-free, but we work to keep your details secure.

Your Rights

You can always:

  • Ask us what information we have about you
  • Ask us to correct information that's wrong
  • Ask us to delete your information
  • Tell us to stop contacting you

Just call or email us using the contact details below and we'll take care of it.

Cookies

Our website uses basic analytics tools to understand how visitors use the site. These do not identify you personally. You can adjust cookie settings in your web browser at any time.

Changes to This Policy

If we update this policy, we'll post the new version here with a new "last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

778-402-1995